1. Reservation Policy

• Booking in Advance: Reservations are recommended, especially for peak times. A reservation can be made via phone or website.
• Cancellation Policy: Cancellations should be made at least 24 hours in advance to avoid a cancellation fee (if applicable).
• No-Show Policy: A no-show without prior notice may result in a charge.

2. Seating Arrangements

• Arrival Time: Customers should arrive on time for their reservation. Late arrivals may result in losing the reservation or being seated at a later time.
• Table Duration: Depending on the restaurant’s policies, tables may be limited to a certain duration to accommodate other guests.

3. Dress Code

• Casual or Formal Attire: Depending on the event, a dress code may be enforced. Customers should enquire ahead if uncertain.
• No Beachwear or Offensive Clothing: Beachwear, sleeveless shirts, or clothing with offensive language/images is not allowed.

4. Food & Beverage Orders

• Menu Availability: Menu items are subject to availability. Some items may change seasonally or due to supply chain issues.
• Food Allergies: Customers should inform the restaurant of any food allergies, and the staff will do their best to accommodate, but the restaurant is not liable for cross-contamination.
• Bringing Outside Food: Typically, outside food and beverages are not allowed, except for cakes or special occasions (which might require prior approval).

5. Payment Terms

• Accepted Payment Methods: The restaurant accepts major credit cards, debit cards, and cash. Some establishments may also accept mobile payments.
• Gratuity: A service charge or gratuity may be automatically included for large parties or special events.
• Prepayment: Some establishments may require a deposit or prepayment for special events, tasting menus, or private dining experiences.

6. Behavior & Conduct

• Respectful Behavior: All guests are expected to behave in a respectful and polite manner towards the staff and other patrons.
• Noise Levels: Customers should be mindful of noise, especially in shared or fine-dining spaces.
• Damages: Customers will be responsible for any damages to the property caused by their behavior.

7. Liability

• Health & Safety: The restaurant is not liable for any adverse health reactions due to food allergies or dietary restrictions unless explicitly stated.
• Lost or Stolen Items: The restaurant is not responsible for lost or stolen items on the premises.

8. Special Events and Promotions

• Event Policies: Terms and conditions may vary for special events, promotions, or private bookings. These should be reviewed at the time of reservation.
• Gift Cards & Vouchers: Terms for gift cards and vouchers, including expiration dates and restrictions, will apply.

9. Privacy & Data Protection

• Personal Information: Any personal information collected during reservations, payment, or events is kept secure in accordance with privacy laws.
• Marketing: By making a reservation or participating in promotions, guests may be added to the restaurant’s mailing list for updates and promotions unless they opt-out.

10. Health Regulations

• COVID-19 or Other Health Guidelines: Any specific health-related requirements, like masks, proof of vaccination, or social distancing, will be communicated and enforced according to local regulations.